What is Cloudflare Error 1001?

Cloudflare Error 1001 means the DNS resolution for the requested domain is not pointing to Cloudflare as expected. It usually appears when a VPN, proxy, cached DNS record or local network is sending the request to the wrong server.

How do I fix Cloudflare Error 1001 on my phone?

On a phone, switch from Wi-Fi to mobile data, toggle Airplane Mode, restart the device, or disconnect any active VPN. These steps force the phone to fetch fresh DNS records for the site.

Can a VPN cause Error 1001?

Yes. VPNs and proxy services can route traffic through IPs or DNS resolvers that Cloudflare does not expect for the domain, which triggers Error 1001. Disconnecting them usually resolves the issue.

Help

Cloudflare Error 1001

If you're seeing a Cloudflare 'Error 1001' when visiting our site, it usually means your device, network or a privacy tool is sending the request to the wrong place. The fixes below normally clear it within a minute.

Last updated: October 2026

What this error means

Cloudflare Error 1001 is a DNS resolution problem. Cloudflare is the network that sits in front of our website. When it cannot match the address your browser is using with the one it expects, it returns Error 1001 instead of loading the page.

It is not a problem with your account or booking, and it is usually temporary. The most common triggers are a VPN, an old DNS cache, a router cache, or a mobile network that has not picked up the latest domain records yet.

Check your connection

Connection check

What your device is reaching right now

DNS resolver comparison

We ask several independent public DNS services where this site lives, then compare their answers with what your own device managed. If the resolvers agree but your device cannot reach us, your network or phone is using a stale or blocked DNS answer.

This device / networkTesting…
Cloudflare (1.1.1.1):
Google (8.8.8.8):
Quad9 (9.9.9.9):

This test runs in your browser only. If the handshake fails while other sites load normally, the fixes below usually resolve it.

Try these fixes in order

Switch off your VPN or proxy

VPNs and privacy proxies can route traffic through an IP that Cloudflare does not recognise for our domain. Disconnect them briefly and reload the page.

Try mobile data instead of Wi-Fi

Some home or office networks cache old DNS records. A quick test on 4G/5G tells you whether the issue is the network or the device.

Clear your DNS cache

Your device may be remembering an old address for our site. Flushing the cache forces it to look up the current one.

Windows: open Command Prompt as Administrator and run ipconfig /flushdns
macOS: run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
iOS/Android: toggle Airplane Mode on and off, or restart the device.

Restart your router

Routers also cache DNS. A restart pulls fresh records from your internet provider and often clears Error 1001 on its own.

Try a private / incognito window

Browser extensions, saved redirects and cached headers can interfere. A fresh incognito window rules most of them out.

Still stuck?

If you have tried the steps above and still see Error 1001, we can look into it for you. Please include your device, browser and whether you are using a VPN or mobile data when you get in touch.